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While perusing through the news, I saw this little article about Ryan Block and his dramatic affair to cancel the service with Comcast.
Over the phone I personally bad experiences like this. But I think what Ryan did was smart and actually recorded the conversation. Where as myself just kind of knuckle down and push through the process.
The recorded conversation comes in about 10 minutes of the phone call and last for about another 10 minutes. Which means in total time on the phone call about 20 minutes long. From my understanding is his wife was the first to call. That’s when Ryan took over the call do to the rep argue with her and  that’s when everything started recording.
It’s literally insane on how persistent this Comcast Customer Service Representative is. I mean I’ve had some bad ones. Repeat yourself two or three times. The worst case scenario I maybe had to state my business like 4 or 5. But this was like on going and just wouldn’t shut up. Plus adding a guilt trip to the call is just insane.
So here is the sound bit from the call and the response from his Twitter posts.

comcast fail 2

comcast fail

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